Career
Billing Operations Manager
5/11/21
FMG is a national litigation firm with twenty offices in ten states and we are currently seeking a Billing Manager for our Atlanta location. We are conveniently located in the Galleria, just steps from Truist Park. The Billing Operations Manager serves on a team who directly report to the Chief Financial Officer. This position is responsible for management of the Billing Department and Intake & Compliance Department based in Atlanta. The ideal candidate is detail oriented, technically savvy, learns quickly, a team player, a collaborative leader, and is highly organized. The position requires a minimum of 5 years of management leadership experience with large revenue collections teams. A background in the professional services industry is preferred. This is a 100% in office position and remote work is not available.
The following set of success factors describe the characteristics of those who are successful in our Firm:
• Helpful, Congenial, Personable, Positive
• Unpretentious, Approachable, Respectful, Team Oriented
• Accountable, Takes Ownership, Corrects Mistakes
• Organized, Timely, Confidential, Responsive (within 24 hours)
Position Responsibilities
• Foster a team environment by providing best management practices to the department
• Supervise a large team of employees, including hiring, training, determining workloads, setting schedules, and deadlines
• Directs interaction with clients to resolve billing and payment issues if required
• Design and implement procedures for accounts receivables and ensure timely collection
• Interface with vendors on behalf of the Firm
• Provide analytical insight into the functions of bill collecting
• Assess and review daily billing work queues
• Develop and create documentation of procedures and protocols
• Analyze, report, and facilitate meetings related to payment trends
• Provide detailed analysis of trends and other relative KPIs in an effort to maximize billing efficiencies and collection efforts.
• Ad hoc reporting as requested by the CFO and other leadership of the Firm.
• Collaborate and communicate effectively with Attorneys, Paralegals, and Clients
• Maintain a high level of confidentiality
• Must maintain a calm, courteous, and professional demeanor at all times with a positive attitude
• Other duties and special projects as assigned
Required Skills and Abilities
• 5+ years of proven management experience leading fast-paced, high volume billing teams; prior experience as Billing Manager or Accounting Manager
• Ability to develop, train, and motivate teams
• High analytical skills and technical systems knowledge (SQL / SQVI, V-Lookups, Pivot Tables, etc.)
• Excellent communication skills, both written and verbal required
• Accuracy and attention to detail a must in our precise and deadline driven environment
• Ability to track, lead, initiate and complete multiple projects across several geographic locations simultaneously
Education and Credentials
• Degree in Business Management, Accounting, or related field required
Freeman Mathis & Gary, LLP (FMG) is committed to providing equal employment opportunity to all applicants and employees by maintaining a workplace free of discrimination on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or other protected group status as provided by law. FMG complies with all applicable federal, state, and local laws. Employment dependent on successful completion of a background check.
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