Alona R. Croteau

Partner and Director of Client Relations

Hartford, CT
D 959.202.5107


JD – 2005 from Loyola University New Orleans College of Law

BA in Elementary Education – 2000 from University of New Orleans


Alona Croteau is a Partner and Director of Client Relations in Freeman Mathis & Gary LLP’s Hartford office. Alona works with the firm’s FMG Assurance practice, which is the Firm’s proprietary program for client compliance, project management, risk assessment, and process improvement. Alona focuses on strengthening the firm’s relationships within the insurance industry

Alona has over two decades of experience in the insurance industry. Prior to joining FMG, Alona served as chief claims officer of a national multiline claim department and in various claim management roles for a number of national/global insurance carriers and brokerage firms. As a senior insurance executive, Alona gained extensive experience implementing process and technology improvement initiatives. She was responsible for all aspects of technical claim handling and litigation management across 50 states in the area of specialty lines including professional liability, healthcare, financial institutions, public and private D&O, EPL, surety, fidelity, construction and general liability lines of coverage. 

After graduating with a degree in Elementary Education from the University of New Orleans, Alona attended Loyola University New Orleans College of Law, obtaining her Juris Doctor, cum laude, in 2005. Alona served as the Managing Print Editor of the Loyola Law Review and a member of the Moot Court staff. She was published in the Loyola Law Review while attending law school. Following law school, Alona practiced with a boutique surety law firm for several years.

Bar Admissions


Publications & Engagements
  • David J. Krebs & Alona R. Croteau, A Survey of Bad Faith Law in the South, Southern Surety & Fidelity Claims Conference (18th Annual Southern Surety & Fidelity Claims Conference, New Orleans, LA.), April 2007
  • David J. Krebs & Alona R. Croteau, Representing the Surety in a Construction Defect Case, LSU CLE (Litigation the Construction Defect Case, Baton Rouge, LA.), September 2007
  • Matt J. Farley & Alona R. Croteau, Why the Constitution Matters to Fidelity Insurers: State Farm Insurance Company vs. Campbell, 12 Fid. L.J. 1, 88 (2006)
  • Alona R. Croteau, Voices in the Dark: Second Parent Adoption when the Law is Silent, 50 Loy. L. Rev. 529, 675 (2004)
  • Claims and Litigation Management (CLM), Connecticut Chapter President (2024), Connecticut Chapter Director of Events (2023)
  • Rise Professionals, Advisory Board (2023)
  • Professional Liability Underwriters Society (PLUS)
  • ClaimsXchange Member
  • Mississippi Bar Association
  • Association of Professional Insurance Women
  • Defense Research Institute
Awards and Recognition
  • Loyola Law Review Warren E. Mouledoux Editor-in-Chief’s Award, Recipient-2005
  • Louisiana State Bar Association Professionalism Award, Recipient – 2009
  • Louisiana State Bar Association Crystal Gavel Award, Recipient – 2009
Classes/Seminars Taught
  • “Setting Your Team Up for Success” 2023 RISE Professionals Leadership Summit, May 2023
  • “Virtual Reality: Will Changes in the Litigation Environment Endure in this New Hybrid World?” ClaimsXchange Education on Location: Napa, March 2023
  • “The Future of Virtual Trials and Mediations: Where Do We Go From Here?” 2022 CLM Annual Conference, March 2022
  • “The Crossroads: Where Allyship and Professionalism Intersect” DRI Professional Liability Conference, December 2022
  • “Early Case Defense Investigation Strategies Post Covid” 4th Annual Long Term Care Insurance ExecuSummit, June 2022
  • “Are Healthcare Providers Fully Immunized from COVID-19 Liability?” Crittenden Medical Insurance Conference, September 2021
  • “COVID 19 Webinar Series –What You Need to Know About COVID-19 Impacts on Professional Lines Claims” CLM and PLUS COVID-19 Webinar Series, June 2020
  • “Med Mal: Putting out the Fires – Mediation Strategies and Tactics for Aging Services Claims” 2019 CLM Cyber, Management & Professional Liability Conference, July 2019
  • “What’s Trending In EPL?” 2019 CLM Annual Conference, March 2019
  • “The Critical First 100 days in the Evaluation and Litigation of Long Term Care and Assisted Living Facilities Cases” 2018 CLM Management & Professional Liability Conference, June 2018
  • “The Impact of Medical Marijuana Legislation on the Professional Liability Insurance Industry” 2017 CLM Management & Professional Liability Conference, July 2017